Returns & Exchanges

At Gift Wrap Store, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns and exchanges policy. Please review the information below to understand our process.

Return & Exchange Process

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number and the reason for the return or exchange.
  2. Receive Instructions: Our customer service team will provide you with detailed instructions on how to return your item(s).
  3. Pack and Ship: Securely pack the item(s) in their original packaging and include all accessories and documentation. Ship the package to the address provided by our customer service team.
  4. Confirmation: Once we receive and inspect the returned item(s), we will process your refund or exchange and notify you via email.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #12345

Body:

Dear Gift Wrap Store Team,

I would like to request a return/exchange for my recent order (#12345). The reason for my request is [briefly explain the reason].

Please provide me with the necessary instructions to proceed.

Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number]

Refund Timeline and Method

Once your return is processed, refunds will be issued to the original payment method within 5-7 business days. Please note that it may take additional time for your bank or credit card company to reflect the refund in your account.

Non-Returnable Items

Due to the nature of certain products, the following items are non-returnable:

  • Gift Bags & Gift Wrap: These items are considered final sale due to their personalized and consumable nature.
  • Greeting Cards & Note Cards: Once used or written on, these items cannot be returned.
  • Itty bittys®: These collectible items are non-returnable unless defective.

Contact Us

If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected] or call us at [Insert Phone Number].

Thank you for shopping with Gift Wrap Store. We appreciate your trust and look forward to serving you again!