Frequently Asked Questions (FAQ)
Welcome to Gift Wrap Store! We’ve compiled a list of frequently asked questions to help you navigate our website and services. If you have any additional questions, feel free to reach out to our customer support team at [email protected].
Product Questions
1. What types of products do you offer?
We offer a wide range of products including Animals with Books, Boxed Cards, Candles, Cards, Classic Stuffed Animals, Decorative Accessories, Designed Stationery, Figurines, Garden & Artificial Plants, Gift Bag Sets, Gift Bags, Gift Boxes, Gift Wrap, Greeting Cards, Home Decor, Interactive Stuffed Animals, Itty bittys®, Note Cards, Note Cards & Stationery, and Picture Frames.
2. Are your products suitable for all occasions?
Yes, our products are perfect for various occasions such as birthdays, holidays, weddings, and more. We have something for everyone!
Ordering & Payment
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
2. How do I place an order?
Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your payment and shipping information.
Shipping & Delivery
1. What are your shipping options?
We offer two shipping options:
- Standard Shipping: Delivered via DHL or FedEx, typically arriving within 10-15 business days after shipment. The shipping fee is $12.95.
- Free Shipping: Available for orders over $50, delivered via EMS, typically arriving within 15-25 business days after shipment.
2. How long does it take to process my order?
Orders are processed within 1-2 business days. After processing, your order will be shipped according to the selected shipping method.
3. Do you ship internationally?
Yes, we offer global shipping. However, delivery times may vary depending on your location, and some remote areas may experience longer delivery times.
4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the progress of your delivery.
Returns & Exchanges
1. What is your return policy?
We offer a hassle-free return policy. You may return your items within 15 days of receiving your order, provided they are in their original condition and packaging. For more details, visit our Returns & Exchanges page.
2. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team at [email protected] with your order details. We will guide you through the process.
Account & Support
1. How do I create an account?
You can create an account during the checkout process by providing your email address and creating a password. Alternatively, you can sign up on our website’s account page.
2. How can I contact customer support?
You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns regarding your order.